Language Adaptation in Health Care and Health Services: Issues and Strategies

Type of resource
Authors/collaborators
Title
Language Adaptation in Health Care and Health Services: Issues and Strategies
Abstract
For the 20 percent of Quebec's population whose mother tongue is not French, communication in this language can create difficulties when dealing with the health and social services system. The authors suggest that to ensure that Anglophones and other linguistic minorities have access to services in their mother tongue, Quebec health care facilities may use bilingual or translated documents, hire bilingual employees, offer second language courses to health professionals, or use interpretation services. Under the Act respecting health services and social services, Quebec health facilities required to provide services in English to Anglophones and adapt their services to the needs of the members of cultural communities. However, these measures must take into account the language situation of the regions and the facility users, as well as their financial and human resources.
Place
Québec
Publisher
Institut national de santé publique du Québec
Date
2013
# of Pages
vi-47p.
Language
en
URL
Citation
Ouimet, Anne-Marie, Normand Trempe, Bilkis Vissandjée, and Isabell Hemlin. Language Adaptation in Health Care and Health Services: Issues and Strategies. Québec: Institut national de santé publique du Québec, 2013. http://www.inspq.qc.ca/pdf/publications/1697_AdapLinguisSoinsServicesSante_VA.pdf.
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