Étude des comportements langagiers dans deux entreprises en début de processus de francisation

The authors undertook a comparative study (circa 1982) in two factories in the Montreal area which were in the process of changing the official language within the factory from English to French. The objective of their research was twofold: (1) to analyze the language use and behavior of the employees; and (2) to develop research instruments appropriate for evaluating the language situation of a business, and for measuring the success of programs whose objective is a modification of language usage. Two businesses were chosen in the food distribution industry; the personnel represented a mix of Francophones, Anglophones, and Italian Montrealers. The authors gathered data by a chart for noting observations of oral communication in work situations, an attitude questionnaire regarding French and English usage, and role plays. The sample was made up of 367 persons, both male and female, of whom the majority were French-speaking. The authors note that one finding cited was particularly notable, namely that the employees' principal concern was to maintain good interpersonal relations. The authors note that this concern was evident in the willingness to use the language of their interlocutor. The description of the authors' research is accompanied by nine appendices containing samples of the research instruments and analyses, as well as numerous figures, charts, and tables.

Québec

Centre international de recherche sur le bilinguisme

1982

260p.

fr

2-89219-109-2