Montreal Association for the Blind: User Satisfaction Survey
| Type of resource | |
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| Author/collaborator |
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| Title |
Montreal Association for the Blind: User Satisfaction Survey
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| Abstract |
The Montreal Association for the Blind (MAB), a non profit, non-sectarian rehabilitation centre, served the visually impaired since 1908, offering early intervention, education, rehabilitation, residential care, employment training, job placement and day care for the elderly. The author describes the factors influencing user satisfaction or dissatisfaction with the quality and delivery of services by the MAB, circa 1997. The author developed a 119-item questionnaire which was administered to a stratified sample of sixty MAB users served by four organizational multidisciplinary teams. High levels of satisfaction were reported, both overall and for individual aspects of services, highest for the Early Intervention Program and lowest for User Empowerment. Older respondents were significantly more satisfied than younger respondents with general services. Younger and better educated users were found to be the least satisfied with the attention given to their questions and overall needs, and with the information provided. In 2006, the MAB merged with the Mackay Rehabilitation Centre to form the MAB-Mackay Rehabilitation Centre (MMRC).
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| Type |
Master's Thesis
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| University |
McGill University
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| Place |
Montreal
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| Date |
1997
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| # of Pages |
vi-96p.
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| Language |
en
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| URL | |
| Citation |
McGraw, Cathy. “Montreal Association for the Blind: User Satisfaction Survey.” Master’s Thesis, McGill University, 1997. https://escholarship.mcgill.ca/concern/theses/6108vd43z?locale=en.
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