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A Corpus Study of the Verbal Communication of Empathy/Sympathy by Anglophone Nurses in Quebec
| Type of resource | |
|---|---|
| Author/collaborator |
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| Title |
A Corpus Study of the Verbal Communication of Empathy/Sympathy by Anglophone Nurses in Quebec
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| Abstract |
The author points out that when health professionals and patients do not share the same first language, language barriers may exist, which may have negative effects on the quality of communication and health services rendered. To gain better knowledge of actual language use by nurses for second-language (L2) training purposes, nurse-patient dialogues documented in the Bilingual L2 Training Corpora (BL2TC) (French, 2012) were analysed by the author for the occurrence of eight types of responses used to communicate empathy and/or sympathy. Her findings showed that four types of responses (formulating the gist of the trouble, validating, naming feelings and making assessments) were used ninety percent of the time to communicate empathy/sympathy, whereas the four remaining (expressing one’s own feelings, having emotive reactions, reporting one’s own reactions and sharing a similar experience) were only used ten percent of the time. Moreover, the author found that recurring linguistic forms were identified for the more frequent types of responses.
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| Type |
Master's Thesis
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| University |
Université Laval
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| Place |
Québec
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| Date |
2014
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| # of Pages |
xi-81p.
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| Language |
en
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| URL | |
| Citation |
Lapointe, Stephanie. “A Corpus Study of the Verbal Communication of Empathy/Sympathy by Anglophone Nurses in Quebec.” Master’s Thesis, Université Laval, 2014. https://corpus.ulaval.ca/jspui/bitstream/20.500.11794/25356/1/31002.pdf.
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