Montreal Association for the Blind: User Satisfaction Survey

Type of resource
Author/collaborator
Title
Montreal Association for the Blind: User Satisfaction Survey
Abstract
The Montreal Association for the Blind (MAB), a non profit, non-sectarian rehabilitation centre, served the blind since 1908, offering early intervention, education, rehabilitation, residential care, employment training, job placement and day care for the elderly. The author describes the factors influencing user satisfaction or dissatisfaction with the quality and delivery of services by the MAB, circa 1997. The author developed a 119-item questionnaire which was administered to a stratified sample of sixty MAB users served by four organizational multidisciplinary teams. High levels of satisfaction were reported, both overall and for individual aspects of services; highest for the Early Intervention Program and lowest for User Empowerment. Older respondents were significantly more satisfied than younger respondents with general services. Younger and better educated users were found to be the least satisfied with the attention given to their questions and overall needs, and with the information provided. In 2006, the MAB merged with the Mackay Rehabilitation Centre to form the MAB-Mackay Rehabilitation Centre (MMRC).
Type
Master's Thesis
University
McGill University
Place
Montreal
Date
1997
Language
en
URL
Citation
McGraw, Cathy. “Montreal Association for the Blind: User Satisfaction Survey.” Master’s Thesis, McGill University, 1997. http://digitool.library.mcgill.ca/webclient/StreamGate?folder_id=0&dvs=1473788661484~680.
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